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How Do I File a Complaint Against a Tow Truck Company in Calgary?

If you've ever found yourself in a frustrating situation with a tow truck company in Calgary, you're not alone. Accidents happen, and sometimes dealing with tow truck services like Tow Truck Calgary can be more challenging than the incident itself. Whether you believe you were overcharged, experienced unprofessional behavior, or encountered any other issue with a tow truck company, it's essential to know your rights and the steps to take. In this article, we'll guide you through the process of filing a complaint against a tow truck company in Calgary, ensuring that you're well-informed and equipped to address any concerns you might have.

What you will learn in this Article:

  1. Your rights as a consumer

  2. The complaint process

  3. Resources to escalate

  4. Preventing future issues

How do I file a complaint against a tow truck company in Calgary?

Your Rights as a Consumer

When dealing with a tow truck company, it's essential to know that you have rights as a consumer. Calgary's regulations protect you from unfair practices and ensure that you're treated fairly. If you believe that a tow truck company has violated your rights, it's essential to gather as much evidence as possible. Keep records of conversations, receipts, and any other relevant documents.

The Complaint Process

  1. Contact the tow truck company: Start by reaching out to the company directly to discuss the issue and attempt to resolve it. Be calm and concise, explaining the problem you encountered. Most companies value customer satisfaction and will work to address your concerns.

  2. Check for a complaints process: Many reputable tow truck companies have an established complaints process. This information may be available on their website or through customer service. Follow their guidelines for filing a complaint.

  3. Contact the better business bureau (BBB): If you don't receive a satisfactory resolution from the company, you can file a complaint with the BBB. This step can help escalate the issue and increase the chances of a resolution.

  4. Consider legal action: If all else fails, you might need to explore legal options. Consult a legal professional or your local consumer protection agency for advice on taking further action.

How do I file a complaint against a tow truck company in Calgary?

Resources to Escalate

If your initial attempts at resolving the issue don't yield the desired results, don't despair. There are additional resources available to help you:

  1. Consumer protection agencies: These agencies specialize in helping consumers resolve disputes with businesses. In Calgary, you can contact the Alberta Consumer Contact Centre for assistance.

  2. Local authorities: If you suspect that the tow truck company has violated specific regulations, such as licensing or pricing, consider reaching out to local authorities responsible for overseeing such matters.

  3. Online reviews and social media: Sharing your experience on platforms like Google Reviews or social media can sometimes get the attention of the company and prompt them to address your concerns.

Preventing Future Issues

While dealing with a complaint is crucial, it's equally important to avoid similar issues in the future. Consider these tips to protect yourself and your vehicle:

  1. Research: Look for reputable tow truck companies in Calgary. Read reviews and ask for recommendations from friends or family.

  2. Emergency contacts: Keep a list of trusted towing companies, like TTN Roadside Assistance, in your vehicle. Having this information readily available can save you time and stress in emergency situations. The experts at TTN Roadside Assistance can also let you know what is Calgary towing.

  3. Know your rights: Familiarize yourself with the rights and regulations for towing services in Calgary, so you're prepared if you ever need to use them.


Dealing with a problematic tow truck company can be incredibly frustrating, but it's crucial to take action. By understanding your rights, following the proper complaint process, utilizing available resources, and taking preventive measures, you can address your concerns effectively. TTN Roadside Assistance can tell you if AMA works outside of Alberta. Remember, your experiences matter, and raising your voice against unfair practices benefits not only you but also other consumers. Stay informed, stand up for your rights, and make sure you're heard.

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